1. Introduction

Swiss Chalet ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website swischaletc.com (the "Site"), use our mobile application, or place an order for delivery or pickup.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order for delivery or pickup
  • Sign up for our newsletter
  • Contact our customer service
  • Complete forms or surveys on our Site

The personal information we may collect includes:

  • Contact information (name, email address, phone number, delivery address)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Order history and preferences
  • Feedback, reviews, or survey responses

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited and time spent on those pages
  • Referring website
  • Clickstream data

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

The types of cookies we use include:

  • Essential cookies: Necessary for the operation of our Site
  • Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site
  • Functionality cookies: Enable us to personalize content and remember your preferences
  • Targeting cookies: Record your visit to our Site, the pages you visit, and the links you follow

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide customer support
  • Send you transactional emails (order confirmations, delivery updates)
  • Send you marketing communications (if you've opted in)
  • Improve our products, services, and website
  • Analyze usage patterns and trends
  • Personalize your experience and deliver content relevant to your interests
  • Administer contests, promotions, surveys or other site features
  • Protect against, identify and prevent fraud and other illegal activity
  • Comply with our legal obligations

4. Information Sharing and Disclosure

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Delivery Partners

To fulfill your orders, we may share necessary information with delivery partners who deliver food to your location.

4.3 Marketing Partners

With your consent, we may share your information with marketing partners to provide you with information about products or services that may interest you.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

4.6 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Despite our efforts, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt-out of receiving marketing communications from us by clicking on the "unsubscribe" link in any email we send or by contacting us using the information provided below.

7. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Swiss Chalet. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your province, state, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal information, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Swiss Chalet
645 Ellis Springs Apt. 317
Tyrashire, YT M8E8T3
Canada

Phone: +1 (832) 943-3095
Email: [email protected]